At Elora Clothes, we want you to love what you wear. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.

  1. Eligibility for Return
    – Items may be returned within 7 days of delivery.
    – The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
    – Returns will not be accepted for items that show signs of wear or damage not caused by us.
  2. Non-Returnable Items
    – Sale items, undergarments, and accessories (like earrings or socks) are not eligible for return or refund due to hygiene and safety reasons.
  3. Return Process
    To initiate a return, please follow these steps:
  4. Email us at [email protected] within 7 days of delivery with your order number and reason for return.
  5. Our team will review your request and provide return instructions.
  6. You must send the item(s) back via courier within 3 days of receiving return approval.
  7. Once we receive and inspect the returned item, we will notify you of the refund status.
  8. Refunds
    – Refunds will not include any shipping charges unless the item was incorrect or damaged upon delivery.
  9. Exchanges
    – We offer size or product exchanges depending on availability.
    – The exchange request must follow the same steps as the return process.
  10. Damaged or Incorrect Items
    If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will offer a replacement or a full refund, including shipping fees.
  11. Contact Us
    For any return, exchange, or refund inquiries, please reach out to:
    📧 [email protected]